Dealing with Difficult Behaviours - Brisbane

Dealing with Difficult Behaviours - Brisbane

You know that colleague who always seems to push everyone's buttons? The one who turns every team meeting into a drama session, or who somehow manages to make the simplest request feel like you're asking them to move mountains? Yeah, we've all been there. And if you're reading this, chances are you're tired of walking on eggshells around these personalities or watching your team's morale take a nosedive because of one person's attitude.

Here's the thing - difficult behaviours aren't going away, but your ability to handle them effectively can completely change your workplace experience. I've spent years working with managers and team leaders who've gone from dreading Monday mornings to actually looking forward to tackling these challenges head-on. The difference isn't magic - it's about having the right tools and knowing exactly when and how to use them.

This isn't about becoming the office therapist or trying to "fix" people. It's about practical strategies that work in real situations. You'll learn how to identify what's really driving someone's behaviour (spoiler alert: it's often not what you think), how to have those uncomfortable conversations without making things worse, and most importantly, how to protect your own energy and sanity in the process.

We'll cover real scenarios you probably face every week - the person who constantly interrupts in meetings, the teammate who never takes responsibility, the colleague who always has an excuse for everything. You'll practice dealing with difficult behaviours using role-playing exercises that feel uncomfortably realistic, because that's the only way you'll actually be prepared when these situations pop up in your workplace.

One thing I've learned after years of doing this work is that most people aren't intentionally difficult - they're often stressed, overwhelmed, or just haven't learned better ways to communicate. But understanding that doesn't mean you have to put up with behaviour that affects your work or your team's performance. You'll discover how to set boundaries that stick, redirect negative energy, and when necessary, escalate issues appropriately without looking like you can't handle things yourself.

What You'll Learn

You'll walk away with a toolkit of proven techniques for managing challenging personalities. We'll teach you how to read the warning signs before a situation escalates, so you can intervene early instead of dealing with full-blown conflicts. You'll practice de-escalation techniques that actually work in the heat of the moment, not just in theory.

We'll also cover how to document incidents properly - because sometimes you need a paper trail - and how to have those crucial conversations with your manager about persistent issues. Plus, you'll learn strategies for maintaining your own professional reputation while dealing with someone who might be trying to undermine you or the team.

You'll discover the difference between behaviour you need to address immediately and behaviour you can manage with strategic responses. We'll explore how to use positive reinforcement to encourage better behaviour, and when it's time to stop trying to change someone and focus on limiting their impact instead.

Most importantly, you'll learn how to take care of yourself in these situations. Stress reduction techniques aren't just nice-to-have skills - they're essential when you're dealing with challenging people day after day.

The Bottom Line

By the end of this session, you'll have concrete strategies you can use immediately. No more lying awake at night rehearsing conversations or spending your lunch break venting to anyone who'll listen. You'll know exactly how to handle difficult behaviours professionally and effectively, while protecting your own wellbeing and maintaining positive relationships with the rest of your team. Most participants tell us they wish they'd learned these skills years earlier - but better late than never, right?