Conflict Resolution and Difficult Conversations Training

Conflict Resolution and Difficult Conversations Training

Location: Brisbane

You know that sinking feeling when you see two team members having a heated argument in the hallway, or when you need to address an employee who's consistently missing deadlines but you keep putting it off because you're not sure how to handle it? We've all been there. Whether it's dealing with a disgruntled customer, navigating office politics, or having that tough conversation with a colleague who isn't pulling their weight, conflict is just part of working with people. But here's the thing - most of us were never actually taught how to handle these situations properly.

I've been training people in conflict resolution for over 15 years, and I can tell you that the biggest mistake people make is avoiding difficult conversations until they explode into bigger problems. You end up walking on eggshells, productivity drops, and good employees start looking for other jobs. The truth is, with the right approach, most workplace conflicts can be resolved before they escalate, and those tough conversations become much more manageable.

This isn't about becoming a mediator or learning complex negotiation tactics. It's about practical skills you can use immediately - like how to stay calm when someone's yelling at you, what to say when you need to give critical feedback, and how to find solutions that actually work for everyone involved. You'll learn to recognize the early warning signs of conflict and address them before they spiral out of control. We'll also cover how to separate the person from the problem, manage your own emotions during tense situations, and turn defensive conversations into productive discussions.

What You'll Learn

How to approach someone when you need to address a problem without putting them on the defensive
The exact words to use when giving difficult feedback that gets results instead of creating resentment
Techniques for staying calm and thinking clearly when someone's angry or upset with you
How to listen in a way that makes people feel heard, even when you disagree with them
Strategies for finding win-win solutions when it seems like there's no middle ground
Ways to rebuild trust and working relationships after a conflict has been resolved
How to recognize your own conflict style and adapt it to different situations and personalities

The Bottom Line

You'll walk away with a toolkit of communication skills that you can use the moment you get back to your desk. No more avoiding difficult conversations or letting small issues turn into major drama. You'll have the confidence to address problems head-on and the skills to resolve them professionally. Most importantly, you'll learn how to maintain good working relationships even when you have to deliver tough messages. This training focuses on real workplace scenarios, not theoretical examples - because conflict resolution only works when you can actually apply it to your daily work life. By the end of this session, you'll actually look forward to having those challenging conversations because you'll know exactly how to handle them effectively.