Conflict Resolution and Difficult Conversations Training

Training in resolving conflict and working through difficult conversations

Location: Brisbane

Overview

In every work environment, there are potentially tough moments, whether it's a fiery room between colleagues, or those conversations we're all putting off because they just seem too hard to handle. I've had the good fortune to work with many Australian businesses over the years and have seen how when we don't acknowledge these scenarios, the smallest misunderstandings can leave a lasting impact at work that harms everyone's capacity to be and feel their best at work.

Our IRTC is designed for professionals who are ready to shift from conflict avoiders to bold conflict solvers. Instead of studying complex theories, participants learn practical skills they can use straight away, in real Australian workplaces. The modules cover psychologically informed early interventions, emotional regulating strategies and ways to communicate that will not destroy relationships but also not ignore problems.

The training is all about fostering real understanding between people, acknowledging that most work conflicts are the result of miscommunication, unmet needs, or different working styles, rather than irreconcilable personality clashes. Join employees as they learn how to conduct difficult conversations in a thoughtful and respectful way that's conducive to cooperating to resolve issues rather than fighting to win.

Learning Outcomes

Participants will have upon successful completion of the course:

Show effective examples of how to have difficult conversations that create neither defensiveness nor an escalation of tension in your work environment.

Practice active listening methods that enable opponents to feel truly heard and understood, even if a difference of opinion persists.

Practise emotions management to remain calm and rational in stressful face to face situations.

Recognise the red flags of potential workplace disputes and act to stop problems before they end up in formal complaints.

Adopt the kind of disciplined problem solving processes that concentrate on finding something good for both sides, not just settling on winners and losers.

Reestablish and build working relationships after conflicts have been resolved, so that long term cooperation is positive and productive.

Flex styles to communicate effectively with different personality types and conflict resolution preferences in various Business environments.

What You Will Learn

Skills to Build Upon Difficult Conversations Practice a model for having difficult conversations about workplace issues, including the timing, setting, and an opening statement that leads to cooperation instead of defensiveness.

Advanced Listening and Empathy Techniques Learn how to really "get" different points of view, even if you disagree, and reflect that back to others in ways that build trust.

Self management dealing with your emotions under pressure Learn concrete tactics to keep your cool, stay focused, and be professional in the face of coworkers or clients who are angry, upset, or negative.

Delivering Feedback That Leads to Change Learn to give critical feedback in a manner that is motivating, not fostering resentment or broken relationships.

Create Win Win Solutions Become skilled at generating solutions which meet the fundamental needs of all the parties concerned, even when these needs initially appear to be quite opposed.

Prevention Strategies Learn how to develop cultures of the workplace and patterns of communication that prevent many conflicts before they even start.

Restoring Broken Connections Discover methods of how to re establish trust and working relationships, and achieve lasting workplace success once past challenges have been overcome.

Addressing Real Situations Practice common Australian workplace scenarios like poor performance, resource competition, communication failures, and personality conflicts.

Training Delivery Format

Through discussion, real life role play, and hands on activities, this action packed, one day workshop provides insight into workplace dynamics. The program will be presented with realistic examples and case studies from real Australian Business, allowing you to implement strategies effectively into your role. Group based practice encourages individualised feedback and peer learning.

Concluding Remarks

This training turns conflict at work from being stressful and avoided into a catalyst for stronger relationships and better results. Leaving with a well rounded tool belt of communication skills, emotional management techniques, and problem solving skills they are able to start using immediately.

Its strong point is the practical ability of the participants in the workplace real, "learning in action", as opposed to a strictly academic theory based curriculum. All the skills taught have been trialled in the Australian workplace and are now shown to work in preserving professional relationships while dealing with tough issues up front.

More than anything else, participants carry the confidence to engage in those difficult conversations knowing they can move through it with ease. The result is healthier workplace cultures, increased productivity and better professional relationships for all concerned.

The return on investment of such training is evident in lower workplace stress, better team playing, not to mention the stoppage of the kinds of minor issues that grow to become major Business issues requiring mediation or people management replacement.